Program Manager

Location: Palo Alto, CA, Pittsburgh, PA, or Remote
Department: Educator Success
Type: Full Time
Date Posted: June 20, 2019

BloomBoard is the leading platform for enabling educator advancement via micro-credentials, a form of micro-certification. BloomBoard wants to inspire educators across different roles to make transformational leaps in education – and to grow professionally. We’re looking for driven, intellectually curious, and creative people to join us in our mission. Let’s do this together.

As a Program Manager, you will play a pivotal role in ensuring customer success by managing deliverables and milestones throughout the client journey and serving as the bridge between customers, sales, the broader Educator Success Team and product development. The right person for this role should have at least 3-4 years experience in either the education industry or a technology startup. The position does not have any employee management responsibilities.

Responsibilities

• Drives the successful implementation of BloomBoard programs, working with public school districts, charter schools, and organizations to design the implementation project plan and achieve deliverables and milestones throughout the client journey.
• Build and maintain strong relationships with program leadership: superintendents, principals, state leaders, directors of technology and professional development.
• Lead the onboarding process for new BloomBoard clients: working with program leadership and BloomBoard’s internal teams to ensure rollouts adhere to our principles of customer success as well as to customize and configure the BloomBoard product to meet each account’s specific needs and processes.
• Deliver or support web-based and in-person product training for teachers and district leaders, as needed.
• Manage risk and analyze data (in-platform reports, surveys, in-platform Discussions, customer support, etc.) to measure program progress and effectiveness.
• Work closely with the BloomBoard Product Team to improve the user experience by tracking bugs, submitting feature requests, and testing and verifying product enhancements.
  Partner with Sales Team to ensure client journey satisfaction and the achievement of objectives.
• Participate in strategic initiatives to continuously improve customer satisfaction, incorporate customer feedback in product development, increase internal operational efficiency, and demonstrate the value of BloomBoard’s premium products to customers.
• Other duties as assigned.

The Ideal Candidate

• Earned a Bachelor’s Degree.
• Passionate about education, teacher quality, and improvement.
• Excellent project management and execution skills, with a track record of delivering great outcomes on a deadline.
• Strong attention to detail.
• Strong time management and prioritization skills.
• Knowledgeable about the education sector and key issues in education reform.
• Creative and resourceful, and interested in solving ambiguous problems with limited resources in a lean startup environment.
• Excited about the opportunity to work directly with customers: solving customers’ issues, meeting customers’ requests, and collaborating with customers over email and phone.
• Impeccably professional and comfortable acting as one of the company’s brand ambassadors.
• Highly collaborative yet self-sufficient.
• Able to execute and implement, not just strategize.
• Patient and adept at handling difficult and high-pressure situations.
• Tech-savvy and interested in working on a technology product.