As students undertake an activity, the educator helps them identify the five conflict resolution styles and strategies to help them resolve conflicts more effectively. This can be done in small groups or in whole-group instruction.
Knowing the conflict resolution styles of all team members is helpful in strategizing and negotiating a resolution to conflicts that arise among team members.
General approaches that support healthy conflict resolution include:
More specifically, cooperative negotiation towards a creative solution to conflict involves:
Turning natural differences and conflicts of opinion and approach into a force for positive collaboration and creative solutions involves a variety of strategies and practices based on years of research into negotiation, mediation, and positive resolution among team members with different styles of dealing with conflict.
Following are the items you must submit to earn the micro-credential and the criteria by which they will be evaluated. To earn this micro-credential, you must receive a passing evaluation for Parts 1, 3, and 4 and a “Yes” for Part 2.
(200-word limit for each response)
Please submit work examples from two students (such as links to writing, audio, images, video, media) that demonstrate progress toward the resolving conflicts competency, including examples of the strategies students used to resolve differences, learn from each other, and use conflict as a tool to increase creativity and team innovation.
For the two students whose work examples were included above, submit student-created reflections on their experience of the teamwork activities. Use the following questions as a guide (200-word limit for each reflection):
Provide a reflection on what you learned, using the following questions as a guide (200-word limit):
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